The TalentCulture #TChat Show is back live on Wednesday, April 29, 2015, at its new time from 1-2 pm ET (10-11 am PT). Last week we talked about how to deal with bad bosses, and this week going to talk about why internal customer service is so important. When we think of “customer service” we usually think of those to help us throughout the sales process, but service must be a total commitment not just for the front line, but for every employee of any business, from individual contributor to CEO.  Everyone has a customer. If it is not the outside customer, then it is the internal customer — anyone within an organization who at any time is dependent on anyone else within the organization. This is the root of internal service. It is the understanding that everybody supports everybody else in the organization. Join TalentCulture #TChat Show co-founders and co-hosts Meghan M. Biro and Kevin W. Grossman as we talk about why internal customer service is so important with this week’s guest: Shep Hyken, Chief Amazement Officer at Shepard Presentations, customer service expert, keynote speaker and New York Times and Wall Street Journal bestselling business author. Thank you to all our TalentCulture sponsors and partners: Dice, Jibe, TalentWise, Hootsuite, IBM, CareerBuilder, PeopleFluent, Predictive Analytics World for Workforce and HRmarketer Insight. Plus, we're big CandE supporters!

The TalentCulture #TChat Show is back live on Wednesday, April 22, 2015, at its new time from 1-2 pm ET (10-11 am PT). Last week we talked about how to look people in the eye digitally, and this week we’re going to talk about how to turn horrible bosses into happier relationships. Today we’re faced with a difficult and complex economic landscape never before seen in the modern world. Regardless of the job growth of late and unemployment plummeting, wages are still pretty flat and employers and workers are under a great deal of strain to produce.  Unfortunately, a bad boss can undermine our ability to work effectively and efficiently. Poor communication skills, lack of direction, micromanaging, bullying — any of these traits can make a boss difficult to work with leading to stress, anxiety, frustration and anger. It’s time to learn powerful techniques for reinventing your relationship with your boss and turn horrible into happier. Join TalentCulture #TChat Show co-founders and co-hosts Meghan M. Biro and Kevin W. Grossman as we talk about how to turn horrible bosses into happier relationships with this week’s guest: Tony Deblauwe, Founder of consulting firm HR4Change. Thank you to all our TalentCulture sponsors and partners: Dice, Jibe, TalentWise, Hootsuite, IBM, CareerBuilder, PeopleFluent, Jobvite, Predictive Analytics World for Workforce and HRmarketer Insight. Plus, we're big CandE supporters!

The TalentCulture #TChat Show is back live on Wednesday, April 15, 2015, from 7-8 pm ET (4-5 pm PT). Last week we talked about the adoption of social software for workforce collaboration and communication, and this week we're going to talk about how to look people in the eye digitally. Building and sustaining authentic relationships in person or online are no easy tasks. It takes an investment of being “present” when you’re talking to someone. This week's guest is a big proponent of "Looking People in the Eye Digitally" (as well as personally). Something we know the TalentCulture #TChat Show community believes in as well. Introductions and ongoing relationships in social platforms require the same personal attention as the human touch and eye contact in a physical relationship. Join TalentCulture #TChat Show co-founders and co-hosts Meghan M. Biro and Kevin W. Grossman as we talk about how to look people in the eye digitally with this week’s guest: Ted Rubin, a leading Social Marketing Strategist, Keynote Speaker, Brand Evangelist, and Acting CMO of Brand Innovators.  Thank you to all our TalentCulture sponsors and partners: Dice, Jibe, TalentWise, Hootsuite, IBM, CareerBuilder, PeopleFluent, Jobvite, Predictive Analytics World for Workforce and HRmarketer Insight. Plus, we're big CandE supporters!

The TalentCulture #TChat Show is back live on Wednesday, April 8, 2015, from 7-8 pm ET (4-5 pm PT). Last week we talked about the predictive power HR can bring, and this week we're going to talk about the adoption of social software for workforce collaboration and communication. Social software today enables workforce collaboration and communication. The McKinsey Global Institute estimates productivity improves by 20-25% in organizations with connected employees, and the potential for revenue amounts to $1.3 trillion per year. But the adoption of internal social media will require a strategic change management initiative to move away from email that still dominates the enterprise today. Join TalentCulture #TChat Show co-founders and co-hosts Meghan M. Biro and Kevin W. Grossman as we talk about the adoption of social software for workforce collaboration and communication with this week’s guest: Shel Holtz, Principal of Holtz Communication + Technology and a prolific blogger and co-host of the first and longest-running communications podcast, For Immediate Release.  Thank you to all our TalentCulture sponsors and partners: Dice, TalentWise, Hootsuite, IBM, CareerBuilder, PeopleFluent, Jobvite, Predictive Analytics World for Workforce and HRmarketer Insight. And we're big CandE supporters!

The TalentCulture #TChat Show is back live on Wednesday, April 1, 2015, from 7-8 pm ET (4-5 pm PT). Last week we talked about the realities of the Ideal HR-vendor relationship, and this week we're going to talk about the predictive power HR can bring (we're proud sponsors of the Predictive Analytics World for Workforce). In a global market where the recruiters spend seconds reviewing resumes, it’s no wonder the "gut feel in hiring" is less accurate than a coin flip.  Enter predictive analytics: the ability to take what happened in the past and find common relationships and factors (leveraging human behavior and neural networks) to model and predict the future and report back in analytics with recommendations for the future.   Departments like Finance, Sales and Marketing are already using predictive analytics. Now it’s HR’s turn. Join TalentCulture #TChat Show co-founders and co-hosts Meghan M. Biro and Kevin W. Grossman as we talk about the predictive power HR can bring with this week’s guests: Chad W. Harness, VP of Lead Human Capital Analytics Consultant at Fifth Third Bank; and Jen Phillips Kirkwood, ADP Analytics and Innovation Ambassador. Thank you to all our TalentCulture sponsors and partners: Dice, TalentWise, Hootsuite, IBM, CareerBuilder, PeopleFluent, Jobvite, Predictive Analytics World for Workforce and HRmarketer Insight. And we're big CandE supporters!