On a granular level, work cultures are made of relationships, and relationships are made of interactions. Every interaction we make has the opportunity to benefit our relationships or potentially cause damage. In work, where relationships are the backbone of collaboration, productivity, engagement and teamwork, interactions are important to get right.
But it’s not always that easy, or that simple. Even before the pandemic triggered a lockdown and work from home, we weren’t always succeeding. Now that we’re working remotely with increased distraction and less direct contact, or on the front lines as essential workers under tremendous pressures, the dynamics have gotten even more complicated. Zoom fatigue and incivility are just two factors undermining our working relationships, whether we’re aware of them or not.
Today, Robin Rosenberg, CEO and Founder of Live in Their World, as well as an executive coach and clinical psychologist, joins #WorkTrends to talk about the best practices for improving our work interactions and our empathy for each other, and learning how to repair the damage before it adds up to an impasse. Robin’s organization, Live in Their World, uses VR technology to teach us not just how to walk in each other’s shoes, but “in their feet,” to truly experience their perspective and build bridges rather than walls.
What is wellness? The definition has been thrust into high contrast by COVID-19 and our changing work landscape. Working remotely or not, employers tending to employee well-being are finding themselves at the cutting edge of employee experience when their wellness offerings fit the needs and lives of their people.
At #WorkTrends we’re looking at some of the companies who are focusing on wellness as a key differentiator -- in terms of employee performance and experience, and also customer experience. And we’re looking at how the pressures and challenges today are helping to catalyze a new definition of what wellness means. It’s not a matter of offering isolated benefits or perks anymore — it can’t be. As companies shift to flexible and remote working out of necessity, they’re finding the need to provide a through-and-through culture that embodies their values — and wellness is an enormous component.
Today I’m bringing Arthur Matuszewski, VP of Talent, Better.Com to #WorkTrends to talk about how he and his company are innovating a wellness culture that employees thrive on. It has demonstrable benefits in terms of customer success, and some of its most popular elements may surprise some in this audience.
Work is all about relationships — you and your boss, you and your managers, you and your teammates, you and your direct reports, and everyone else. Every single one of the relationships we have at work (as well as everywhere) has to be carefully managed, or it can go south fast. At work, compound that need to manage your relationships with the pressure of the workflow, and there’s little margin for error. And teams are becoming the functional nucleus for more and more organizations. 81% of employees work on teams — cross-functional, multi-layered, remote, hybrid, of all shapes and sizes. And no team can function without great management and great relationships. But here’s the good news: managing is a skill like any other. There are effective strategies and approaches for every kind of managing we do: up, down and across — to improve our work, our effectiveness, and our relationships.
Today we’re going to learn from an expert on the workplace — in fact she’s an expert on so many facets of technology and teams that it’s hard to keep track.
The COVID-19 pandemic has triggered intense economic and social disruption and it’s far from over. And our work landscape has changed and will continue to evolve. For businesses, steering through COVID-19 and navigating this new work landscape requires savvy and careful strategizing. More than ever, HR is playing a critical role. And you need the best information you can right now — from managing a newly remote workforce, facilitating furloughs and layoffs, and helping the business leverage provisions of the CARES Act, understanding and tapping into the Paycheck Protection Program.
This is a new normal that can seem like anything but normal, and among many HR practitioners, there’s a very real need for guidance and support. One very effective strategy is HR outsourcing. But it’s not about giving up control. It’s about the value it can bring to the business.
Today I’m bringing Tom Hammond, VP, Corporate Strategy and Product Management at Paychex, to #WorkTrends for this sponsored podcast on the why and the how of outsourcing HR. We’re going to talk about the best strategies for surviving these tough times, and supporting our businesses and our employees through it. In light of COVID-19, we’ll be looking at a range of outsourcing models — such as professional employer organizations (PEOs) and administrative services organizations (ASOs). We want to help our listeners understand how these solutions can support them right now — when we really need them.