As COVID-19 leads more employees to demand hybrid workplaces, the pressure is on employers to innovate and provide long-term hybrid solutions. The good news is that modern technology is ready to provide the answers. The key is to focus on elements that drive success in in-person environments: communication, collaboration, innovation, agility, and the democratization of technology access. And with the right tools, employers can innovate and reimagine their own workplaces—and stay competitive in the process.

Today’s employees don’t want to just collect a paycheck. They want to grow in their work. That’s great news for managers and HR departments, who can capitalize on the hunger to learn through self-driven skills development. That way, employees can learn skills that are valuable to them while also motivating themselves to pursue it—the better to make sure they’re genuinely interested. 

That said, employers still play a big role. Today’s companies need to provide well-sourced, well-considered content and help drive motivation to ensure that employees gain truly valuable skills. Then, employees take over from there. 

Frontline workers are burned out and scared, and many are thinking of quitting their jobs. Yet their organizations still rely on them to do essential work. And if workplaces want to avoid a brain drain from the front lines, it’s time to invest in frontline employees. 

Among other things, that means recognizing the unique struggle of frontline employees, providing support to push back against burnout, skills training to help adapt to the future of work, and a targeted effort to drive better performance. That way, you can continue to support the communities who rely on you.